Delete your account and data

You can delete your account at any time. Deletion is self-serve and free — no explanation required. If you would rather have us do it, email us and we will handle it for you.

1. Delete from inside the app (recommended)

If an app has a signed-in account, the in-app path is:

1. Open the app and go to Me / Settings.
2. Choose Account → Delete account.
3. Confirm the prompt. Some apps ask for a verification code or password once more, to prevent accidental deletion.
4. Deletion takes effect immediately: you are signed out and the local cache is cleared.

Apps without accounts — for example features that work purely offline — keep no data that can be linked to you. Uninstalling clears everything.

2. Request deletion by email

If you cannot sign in, have already uninstalled the app, or want both device and cloud data cleared, email hello@sunlitstudio.com with:

• the app name (for example 忆伴 Memora);
• the email address or account ID you registered with;
• optionally, the device model and roughly when you used the app, to help us locate the data.

To stop someone else deleting your account, we may ask you to verify ownership (for example by replying from the registered address). Processing starts once that check passes.

3. What gets deleted

• The account — email address, display name, avatar and credentials.
• Content you created — conversation history, favourites, learning progress, recipes, saved wallpapers.
• Derived data — recommendation preferences and personalisation settings.
• Cloud copies, including records inside rotating backups, which expire on their own cycle within 30 days.

4. What we still keep — and why

• Transaction and invoicing records — required by tax and accounting law, usually for 3–6 years. These hold amounts and dates only, never your content.
• Anonymised analytics and crash logs — no longer linkable to you, used to improve the product.
• The minimum needed to handle abuse reports or legal claims.

5. Timeline

• In-app deletion: immediate, and normally purged from the primary database within 24 hours.
• Email requests: confirmed and completed within 7 days, and no later than 30 days.
• Backup copies: expire with the rolling cycle within 30 days.

6. Don't forget your subscription

Deleting your account does not cancel a Google Play or App Store subscription. Cancel it first in the store's subscription page, otherwise billing continues:

• Google Play — Play Store → your avatar → Payments & subscriptions → Subscriptions.
• App Store — Settings → your Apple Account → Subscriptions.

7. Still stuck?

Email us with the app name and what went wrong; we reply on working days: hello@sunlitstudio.com

For the full picture of how we handle data, see our Privacy Policy.